We’ve completely rebuilt the Gately Chat Widget with a strong focus on performance, reliability, and developer experience. The new widget is lighter, faster, and easier to install—while delivering AI-powered support that’s deeply connected to your Help Center.

Whether you’re embedding Gately on a marketing site, product dashboard, or documentation portal, the new widget provides a seamless chat and AI answer experience with minimal setup.

Automatic Help Center Integration

Once enabled, the chat widget is automatically injected into your Gately Help Center—no extra configuration required.

AI Answers Powered by Your Content

The widget uses Gately AI to generate answers directly from your Help Center articles. This means:

• AI responses are grounded in your existing documentation

• Answers stay accurate, up to date, and on-brand

• Customers get instant, self-serve support without opening tickets

As you update your Help Center, the AI automatically adapts—no retraining or manual syncing needed.

New Installation Method

Getting started now takes just two lines of code.

Simple Embed Code

Add the widget to any website using a lightweight script and a custom HTML element.

Global CDN Delivery

Served from our global CDN at
static-widget-v1.usegately.com for fast, reliable loading worldwide.

Deferred Loading

Optimized with the defer attribute so it never blocks page rendering or impacts performance.

Modern Web Component

Built using a native custom element:

<gately-chat-widget>

This ensures compatibility across frameworks and platforms without additional setup.

Installation Example

<script src="https://static-widget-v1.usegately.com/gately-widget.iife.js" defer></script>
<gately-chat-widget project-id="your-project-id"></gately-chat-widget>

Once added, the widget automatically initializes and connects to your Gately project.

Key Improvements

Faster Loading

40% smaller bundle size with an optimized React build.

Better Performance

Deferred loading ensures the widget doesn’t block your site’s initial render.

Automatic Updates

The widget always runs the latest version with new features and fixes applied automatically.

Improved Stability

Fixed icon rendering issues, browser edge cases, and layout inconsistencies.

Smarter Configuration

Widget settings are fetched directly from the Gately API and stay in sync with your dashboard.

Configuration Options

Customize the widget using simple attributes:

• project-id (required)
  Your Gately project ID.

• primary-color
  Set a custom brand color.

• portal-name
  Define the widget title shown to users.

• show-branding
  Toggle “Powered by Gately” branding.

• ai-agent-enabled
  Enable AI-powered answers from your Help Center content.

Platform Support

The new chat widget works seamlessly on:

• HTML websites

• React applications

• WordPress sites

• Shopify stores

• Any platform that supports custom HTML

No framework lock-in. No additional SDKs.

Get Started

Enable and configure the new chat widget directly from your Gately dashboard:

👉 https://app.usegately.com/dashboard/help-center/chat-widget

With automatic Help Center injection and AI answers powered by your own content, the new Gately Chat Widget makes support faster—for both your team and your users.

We’ve added a brand-new way for teams to collaborate faster and more naturally inside Gately.

Voice Recorder for Task Comments

You can now leave comments on any task using quick voice notes.
Perfect for:

• Explaining something faster than typing

• Sharing context while on the go

• Adding tone and clarity to your feedback

• Reducing long text threads

✨ How it Works

• Open any task

• Click the microphone icon in the comment box

• Record your message

• Review & send

Your voice note will be attached directly to the task comment thread, where teammates can listen instantly.

🚀 Why This Matters

This update helps teams communicate more naturally, cut down typing time, and share richer feedback—especially useful for async teams.

We’re excited to introduce new improvements to Task Management in Gately. This update brings a cleaner interface, better organization, and a smoother experience across both the Board and Calendar views.

Enhanced Board View

Improved Drag & Drop

• Click and drag anywhere on the board to scroll horizontally through task lists.

• Clear visual indicators show where tasks are being dragged from and where they will land.

• Smooth drag animations, including transparent task previews and highlighted drop zones.

Better Task Cards

• Priority badges with flag icons for Low, Medium, High, and Urgent.

• Status badges with icons (To-do, In Progress, Review, Done, Cancelled).

• Cleaner overall design with improved spacing and hierarchy.

Layout Improvements

• Board now uses the full width of the screen regardless of how many task lists are present.

• Better overflow handling for a smoother scrolling experience.

Modern Calendar View

Complete Redesign

• A new grid-based monthly calendar that shows your entire month at a glance.

• Easy month-to-month navigation with an option to jump directly to today.

• Today’s date is clearly marked with a blue highlight ring.

Visual Task Indicators

• Soft, color-coded backgrounds for quick recognition of task status.

• Priority flag indicators for urgent tasks.

• Status icons to quickly understand task progress.

• Daily task count badges showing how many tasks are due.

Better Organization

• Displays up to three tasks per day with a “+X more” indicator for additional items.

• All tasks are clickable for fast access to details.

• Clean, modern card layout with rounded edges and improved readability.

Consistent Design Language

• A unified badge system used across Board, List, and Calendar views.

• Soft 10% opacity color palette for better clarity and contrast.

• Consistent icon usage: flags for priority, contextual symbols for status.

• Improved spacing, padding, and UI structure across all components.

Technical Improvements

• Fixed width constraints for better responsiveness on all screen sizes.

• Improved overflow handling in main content areas.

• More reliable drag detection to avoid conflicts between dragging tasks and scrolling the board.

• Optimized calendar rendering for smoother performance.

New Feature: Authenticated Forms

We’re excited to introduce Authenticated Forms, a powerful new way to control who can submit your forms and track user-specific data with ease.

With this update, you can now require users to log in before accessing or submitting a form. This ensures that only verified users, members, or customers can interact with your form—giving you more control, better data accuracy, and deeper insights.

What Authenticated Forms Enable

1. Restrict Form Access to Logged-In Users

You can now protect important forms by allowing submissions only from authenticated users. This is perfect for internal data collection, membership-only forms, or sensitive submissions.

2. Identify & Track User Submissions

Every form submission can now be tied directly to a user account. This means you can see exactly which user submitted what, without relying on manually-entered names or emails.

3. Cleaner, Faster User Experience

Once logged in, users don’t need to re-enter basic details like name or email. We handle that automatically, making the process smoother for your members and customers.

Use Cases

Here are some ways authenticated forms can elevate your workflow:

• Member-Only Feedback Forms
  Collect feedback from your real users and ensure responses are genuine.

• Internal Team Forms
  Perfect for internal reports, employee surveys, or team workflows.

• Customer Support Requests
  Automatically attach submissions to the correct user to streamline your helpdesk.

• Client or Member Onboarding
  Guide users through private onboarding forms without exposing them publicly.

• Student or Course Portal
  Require enrolled users to submit assignments or tasks through authenticated forms.

• Gated Product Requests
  Allow only paying customers or active users to request features or report issues.

Why This Matters

Authenticated Forms help you:

• Improve data quality

• Prevent anonymous or spam submissions

• Build personalized workflows

• Strengthen trust and security

• Better understand your user activity

This Week’s Updates

Our latest update brings major improvements to the Gately Form Builder, making it more intuitive, customizable, and powerful. You can now design forms with advanced property controls, a fully freeform infinite canvas, and a smoother editing experience.

New & Improved Controls

1. Padding Control

You can now set unified or individual padding values for forms and any elements inside the form container. This gives you full flexibility over spacing without needing multiple fields.

2. Border Control

We introduced a brand-new border control panel that lets you easily adjust:

• Top, right, bottom, left borders

• Unified or individual border settings

• Border color (with a color picker)

This centralizes all border properties into one clean popover—no more typing separate values.

3. Shadow Control

We replaced the old shadow input fields with a modern shadow control, similar to what you see in top design tools. You can now set:

• Inner or outer shadow

• Blur

• Spread

• X & Y offset

• Realistic shadow styles

This gives you precise control over depth and visual hierarchy.

4. Font & Typography Control

We’ve added a new typography control to help you style form text more accurately. This removes the old clunky dropdown and introduces a smoother way to adjust fonts, sizes, weights, and more.

Enhanced Email Editor

New Slash Commands

New slash commands have been added to make email composition faster and more efficient:

• /button – Insert a styled call-to-action button

  • Customizable text and links

  • Rounded corners and clean styling

  • Ideal for marketing CTAs

• /youtube – Embed YouTube videos

  • Supports any YouTube URL or video ID

  • Responsive 16:9 video embed

  • Compatible with modern email clients

• /footer – Insert an email footer template

  • Pre-styled footer with company details

  • Fully editable

  • No setup required

Improved Slash Command Menu

• Added a border for clearer visual separation

• Added max-height with scrolling

• Smoother keyboard navigation for faster command access

Campaign Email Improvements

Clean Email Templates

• Removed header branding from campaign emails

• More professional and streamlined appearance

• Templates now focus entirely on your content

Smart Footer System

• Free users: “Powered by Gately” footer added automatically

• Paid users: Clean, unbranded footer

• Footer can be customized per email using the /footer command

Bug Fixes

Admin Dashboard

• Fixed duplicate invoice entries

  • Invoices were appearing twice (Stripe + manual entries)

  • Now displayed only once

  • Corrected cents-to-dollars conversion

Testimonial Forms

• Fixed submission count displaying as zero

  • Counts now update correctly

  • Real-time updates when new submissions come in

How to Use the New Features

Adding a Button

1. Type /button in the email editor

2. Edit the button label and link

3. Adjust styling directly inline if needed

Embedding a YouTube Video

1. Type /youtube

2. Paste the YouTube URL

3. The video embed is added automatically

Adding a Footer

1. Type /footer at the end of the email

2. Edit the footer text

3. Adjust styling as desired

Frontend Improvements

• Updated slash command components

• Improved color picker integration

• Enhanced email preview rendering

Redirect Rules System

Manage your URL redirects and user navigation with our powerful and flexible redirect rules system.

Redirect Rules System
The Redirect Rules System allows you to manage URL redirects and control user navigation after specific events. It helps improve user experience, guide users through your application, and optimize your funnels.

Key Features

URL Redirect Management

Create and manage all URL redirects from a single dashboard. Add new redirects, edit existing ones, and delete them whenever needed.

Pattern-Based Redirects with Wildcards

Use pattern-based redirects with wildcards to redirect groups of pages using one rule. For example, apply a wildcard to redirect all pages under a specific path.

301/302 Redirect Types Support

Select either 301 (permanent) or 302 (temporary) redirects based on your requirements.

Active/Inactive Toggle

Activate or deactivate redirect rules instantly without deleting them, giving you full control and flexibility.

Priority Ordering for Rule Execution

Set priority levels for redirect rules to determine which rule should execute first when multiple rules match the same URL.

Use Cases

After Signup
Redirect new users to a welcome page, quick start guide, or their dashboard.

After Login
Guide returning users to their dashboard, last visited page, or a specific feature.

After Plan Purchase
Send users to a confirmation page, thank-you message, or highlight the new features available to them.

Webhook System

Integrate with third-party services and automate your workflows with our powerful webhook system.

Webhook System
Our Webhook System allows you to send automated messages from your Gately account to other applications. It’s a powerful tool for integrating with third-party services, automating workflows, and building custom solutions.

Key Features

Webhook Management with CRUD Operations

Manage your webhooks with full Create, Read, Update, and Delete operations. Add new webhooks, update existing ones, and remove them as needed.

Event-Based Triggers

Webhooks are triggered by specific events in your Gately account. Choose from events such as new user signups, form submissions, orders, and more.

Webhook Payload Tracking and History

Track webhook payloads and access a complete history of sent webhooks. This helps with debugging and verifying integration activity.

Retry Mechanism for Failed Webhooks

If a webhook fails to deliver, the system automatically retries multiple times to ensure reliability and prevent data loss.

Webhook Testing with Sample Payloads

Test your webhook configurations using sample payloads. This makes it easy to verify functionality without manually triggering events.

Detailed Webhook Logs with Request/Response Data

Access detailed logs for every webhook, including request and response data, to support deeper debugging and troubleshooting.

Gated Content System

Control access to your content based on plans or authentication.

Gated Content System
Our Gated Content System allows you to restrict access to specific parts of your website based on a user’s plan or authentication status. This is ideal for creating members-only content, monetizing your website, and providing exclusive access to premium resources.

Key Features

Content Access Control
Restrict access based on a user’s subscription plan or login status. You can create rules that apply to specific pages, files, or links.

URL Pattern Matching
Protect groups of pages using pattern matching. For example, apply a wildcard to secure all pages under a specific path.

Multiple Access Types
Choose from three access modes:
• Plan-based – Only users with a specific subscription plan can access the content.
• Auth-based – Only logged-in users can access the content.
• Both – Users must be logged in and subscribed to a specific plan.

Custom Redirect Messages
Customize the message displayed to users who do not have access. You can also redirect them to another page, such as a plan upgrade or sales page.

Content Type Support
Protect three content types:
• Links – Hide links from unauthorized users.
• Pages – Restrict access to entire pages.
• Files – Prevent downloads or access to protected files.

Active/Inactive Toggle
Easily activate or deactivate any content rule without deleting it.

Plan-Based Restrictions
Create multiple subscription tiers and define different access levels for each plan.

Advanced Form Builder

Build powerful, SEO-optimized forms with 40+ elements, conditional logic, multi-step layouts, and payment processing.

Gately Form Builder

Our advanced Form Builder is a complete solution for creating and managing any type of form your project needs. From simple contact forms to complex, multi-step surveys with payment processing, the intuitive drag-and-drop interface makes it easy to build without writing code.

Key Features

40+ Form Elements

Build any form you can imagine using a library of more than 40 elements, including text inputs, dropdowns, file uploads, ratings, and more.

Multi-Step Forms

Improve user experience and completion rates by breaking long forms into clean, user-friendly steps.

Conditional Logic

Create dynamic, intelligent forms that show or hide fields, questions, or steps based on user responses.

Payment Processing

Securely accept payments or donations directly inside your forms with built-in Stripe integration.

SEO Optimized

Forms are built following SEO best practices, ensuring they are easily discoverable and searchable.

Flexible Embedding

Embed your forms anywhere using a simple iframe or integrate them directly into your website or application.

Form Management & Analytics

Submission Tracking
View, manage, and export all form submissions from a centralized dashboard.

Performance Analytics
Access detailed analytics on views, submissions, and conversion rates to understand form performance.

Custom Notifications
Set up automated email notifications to receive instant alerts when a new submission comes in.

Getting Started

To build your first form, visit the Form Builder in your Gately dashboard and explore all the powerful capabilities available.

Email Campaign System

Design, schedule, and track the performance of your email campaigns with our fully integrated system.

Email Campaign System Overview

Engage your audience and drive conversions with our powerful Email Campaign System. From designing beautiful emails to tracking real-time performance, you have all the tools you need to run effective and scalable email marketing campaigns.

Key Features

Campaign Creation with Visual Email Editor

Create stunning email campaigns using our intuitive drag-and-drop visual editor. No coding required.
Choose from pre-built templates or design your own layouts effortlessly.

Recipient Filtering & Segmentation

Target the right audience with advanced segmentation tools.
Build segments based on:

• User properties

• User behavior

• Custom collected data

Campaign Scheduling

Send your campaigns at the perfect time.
Schedule for:

• Immediate sending

• Specific future dates and times

Email Templates with HTML Support

Create, customize, and manage your own templates.
Advanced users can import and edit full HTML templates directly inside the system.

Campaign Analytics

Monitor your campaign performance with detailed analytics, including:

• Open rates

• Click-through rates

• Conversions

• Delivery metrics

Gain insights and optimize your marketing strategy.

Drafts & Sent Campaign Management

Access all your drafts and sent campaigns from a unified dashboard.
You can:

• View

• Edit

• Duplicate

• Delete

• Track delivery and performance

Mailchimp Integration

If you’re already using Mailchimp, you can import your templates and manage them seamlessly within our platform.

Email Logs

Track each email with detailed logs showing:

• Delivery status

• Opens

• Clicks

• Bounces

Ensure full transparency and reliability throughout your email workflow.

Our new E-commerce Shop System provides a complete solution for selling products directly from your website. From product management to order tracking and analytics, you have everything you need to run a successful online store.

Key Features

​Complete Product Management

Manage your products with full CRUD (Create, Read, Update, Delete) operations. You can add new products, update existing ones, and remove them from your catalog as needed.

​Product Catalog with Search and Filtering

Your customers can easily browse your products through a clean and intuitive catalog interface. The built-in search and filtering capabilities help them find exactly what they’re looking for.

Order Management System

Track and manage orders from the moment they’re placed until they’re fulfilled. The order management system includes status tracking, so you and your customers always know the current state of an order.

Shop Analytics

Gain valuable insights into your shop’s performance with our analytics dashboard. Track sales metrics, monitor trends, and make data-driven decisions to grow your business.

CSV Import/Export

Save time by managing your products in bulk. You can import and export your product catalog as a CSV file, making it easy to add or update a large number of products at once.

Product Variant

Sell products with different options, such as size, color, or material. Our e-commerce system supports product variants, allowing you to manage different versions of the same product.

​Inventory Tracking

Keep track of your stock levels with our inventory management feature. The system automatically updates your inventory as products are sold, helping you avoid overselling.

​Shop Settings

Configure your payment and shipping options to suit your business needs. Our shop settings page allows you to set up your preferred payment gateways and define your shipping rules.

We are excited to announce a powerful new feature for our Form Builder: Stripe integration. Now you can securely and easily accept payments, donations, and subscriptions directly within your forms. This integration is designed to be seamless, providing a smooth and professional experience for both you and your customers.

Key Features

Effortless Integration

Connect your Stripe account to your forms in just a few clicks. No coding required.

Secure Payment Processing

Leverage Stripe’s world-class security to process payments, ensuring all transactions are safe and reliable.

Card Payments

Accept credit and debit card payments directly in your forms. We’ll be adding PayPal support soon!

Subscription and Recurring Payments

Set up recurring payments and subscriptions to generate predictable revenue and build customer loyalty.

Why Use Stripe in Your Forms?

• Increased Conversion Rates: By keeping users on your site to complete their payments, you reduce friction and increase the likelihood of them completing the form.

• Simplified Workflow: Manage all your form submissions and payments in one place, streamlining your administrative tasks.

• Enhanced Customer Trust: Offering a secure and professional payment experience builds trust and confidence with your audience.

​Getting Started

To start accepting payments in your forms, simply drag the new “Stripe Payment” element into your form in the Form Builder, and follow the on-screen instructions to connect your Stripe account.

Build, manage, and track the performance of your forms with our powerful drag-and-drop form builder.

Form Builder System

Our new Form Builder System provides a complete solution for creating and managing forms on your website. With a drag-and-drop interface, custom form fields, and detailed analytics, you can build any type of form you need, from simple contact forms to complex surveys.

Key Features

Drag-and-Drop Form Builder

Create beautiful and functional forms with our intuitive drag-and-drop editor. No coding required. Simply drag and drop form fields to build your form, and customize it to match your brand.

Custom Form Fields

Our form builder supports a wide range of form fields, including:

• Text

• Email

• Select

• Checkbox

• Radio

• File upload

• And more…

Form Submissions Tracking and Management

Track and manage your form submissions from a single dashboard. You can view, edit, or delete submissions, and export them as a CSV file.

Form Analytics

Gain valuable insights into your form’s performance with our analytics dashboard. Track conversion rates, monitor trends, and make data-driven decisions to improve your forms.

Conditional Logic

Create dynamic forms that show or hide fields based on the user’s input. Our conditional logic feature allows you to build complex forms that are tailored to each user.

Form Settings

Configure your form’s settings to suit your needs. You can set up email notifications, redirect users to a thank you page, and customize the form’s styling.

Public Form Hosting

Host your forms on a public URL, making it easy to share them with your audience. Each form you create is given a unique URL, which you can share on social media, in emails, or anywhere else.

Framer Webhook IntegrationIntegrate your forms with Framer to automatically send submissions to your Framer project.

CSV Export

Export your form submissions as a CSV file, making it easy to analyze your data in your favorite spreadsheet tool.

Collect and manage customer feedback with our new feedback system.

Customer Feedback System

Our new Customer Feedback System makes it easy to collect, manage, and showcase feedback from your customers. This is a great way to gather valuable insights, identify areas for improvement, and build social proof.

Feedback Management Dashboard

Manage your feedback from a dedicated dashboard with a tabbed interface:

• All feedback view: View all the feedback you’ve received.

• Pending approval queue: Review new feedback before it’s published.

• Published feedback: View the feedback that is visible to the public.

• Testimonials collection: View the feedback that you’ve marked as a testimonial.

Star Rating System

Our feedback system includes a 1-5 star rating system, with validation to ensure that the ratings are accurate.

Customer Profiles

Each piece of feedback is associated with a customer profile, which includes their avatar, name, email, and company.

Approval Workflow

You have full control over which feedback is published. You can approve or reject feedback from the pending approval queue.

​Testimonial Marking

Mark your best feedback as a testimonial to showcase it on your website.

Key Features

Table SupportYou can now create and manage tables directly within the editor. This is perfect for displaying data, comparing features, or organizing information in a structured format.

Advanced Callout ExtensionOur new callout extension supports multiple types, allowing you to highlight important information with a specific tone. The available types are:

• info: For general information or tips.

• warning: To draw attention to potential issues or important caveats.

• success: To highlight positive outcomes or successful actions.

• error: To indicate problems or critical warnings.

Bubble Menu

• The new bubble menu provides inline formatting options that appear when you select text. This makes it quick and easy to apply formatting without taking your hands off the keyboard.

• Image Upload and EmbeddingYou can now upload images directly to the editor and embed them in your content. This is a significant improvement over the previous system, which required you to enter an image URL manually.

• Link ManagementThe link management feature has been improved, making it easier to add, edit, and remove links.

• Text AlignmentYou can now align your text to the left, right, or center, giving you more control over the layout of your content.

• Underline SupportThe editor now supports underline formatting, in addition to bold and italics.

Hi there,

We’re excited to introduce a brand-new feature in Gately that gives you full control over your app’s appearance!

You can now customize your Gately app — from fonts and colors to layout styles — making it truly your own. Whether you’re building for your team, community, or customers, your Gately app can now perfectly reflect your brand’s identity.

And that’s not all — we’ve also optimized Gately for mobile, so your users enjoy a smoother, faster, and more beautiful experience across all devices.

Your Gately app now looks and feels better than ever — everywhere.

Start customizing today at Gately

—
The Gately Team
Build memberships. Simplify growth.

This Week’s Updates

New Features

1. Help Center Launch
You can now create and manage your own Help Center directly in Gately!
Post FAQs, publish articles, and organize everything to help your users get answers faster.

2. Category Icons for Articles
We’ve added support for custom icons on article categories — making your Help Center more visual and easier to browse.

Improvements

Optimized article management flow for smoother editing and publishing.

Minor UI tweaks and performance improvements across the app.

Stay tuned — more customization and collaboration features are on the way! 💜